“Hang on a minute…”

I just ended a call from a telemarketer who was pitching some vacation deal. I just don’t do these things over the phone, so when she paused to take another breath, I said in a kind way, “Thanks for calling, but I’m not interested.”

Of course, they’re (well) trained to answer objections, but I broke in and said, “No, I’m really not interested.” This, of course, led to another question to find out my objection.

So I interrupted and said, “Hang on a minute…” and set the phone down in the other room. About four minutes later, I heard the off-hook tone indicating she had finally hung up.

I’m a nice guy, so I don’t like to swear or slam down the phone. I realize that these callers have a tough job, and I respect that they’re working hard to make a living. But saying, “Hang on a minute…” is actually the worst thing you can do to telemarketers – simply wasting their time when they could be making the next call. If they don’t respect a polite “no”, then I have no qualms about wasting their time.

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